ICT Systems Support Officer /Butcher/Heavy Rigid Truck Driver/Maintenance Planner/Customer Service Manager/Accountant/Retail Buyer/Procurement Manager

Pezzano Enterprises Pty Ltd

ICT Systems Support Officer

ANZSCO: 313112 – ICT Customer Support Officer

Full-time / Permanent

$80,000 – $85,000 (higher salary will be considered commensurate with qualifications and experience)

Duties and Responsibilities:

1. Provide timely technical support to employees across Pezzano Enterprises’ wholesale, warehousing, administration, sales and distribution operations.
2. Investigate, diagnose and resolve hardware, software, network and user-access issues affecting computers, mobile devices, printers, scanners, label printers and other operational ICT equipment.
3. Support the reliable operation of business systems used for inventory control, order processing, purchasing, invoicing, customer accounts, warehouse management and delivery coordination.
4. Assist users with Microsoft 365 applications, email, shared drives, cloud-based platforms and other business software used throughout the company.
5. Install, configure, test and maintain computers, peripheral devices, operating systems and approved software in accordance with company requirements.
6. Create and maintain employee user accounts, system permissions and access controls, ensuring staff have appropriate and secure access to business applications and information.
7. Monitor ICT support requests, prioritise operationally critical incidents and escalate complex technical issues to external service providers or software vendors when required.
8. Liaise with third-party ICT providers, telecommunications companies and software vendors to coordinate troubleshooting, maintenance, upgrades and technical support.
9. Support warehouse and distribution technologies, including barcode scanners, stock-control devices, label-printing equipment and network-connected systems used in day-to-day operations.
10. Identify recurring technical problems, analyse their causes and recommend practical solutions to improve system reliability, efficiency and user experience.
11. Assist with system updates, software deployments, hardware replacements and the introduction of new ICT solutions while minimising disruption to business operations.
12. Perform routine checks of network connectivity, workstations, printers, security software and backup processes, and promptly report identified risks or failures.
13. Apply company cybersecurity procedures, including password controls, multi-factor authentication, antivirus protection, software patching and safe handling of commercially sensitive information.
14. Provide guidance and basic training to employees on business systems, ICT equipment, cybersecurity awareness and appropriate technology use.
15. Maintain accurate records of support requests, equipment assignments, software licences, system configurations, troubleshooting activities and completed repairs.
16. Prepare and update user guides, technical instructions, standard operating procedures and internal ICT documentation.
17. Assist with maintaining an accurate register of ICT assets and coordinate the secure setup, allocation, transfer and disposal of equipment.
18. Work in a disciplined and structured manner, following documented ICT procedures, privacy requirements, workplace safety obligations and company policies.
19. Demonstrate strong attention to detail when diagnosing technical issues, recording system information and implementing changes across operational systems.
20. Contribute positively to team culture by communicating clearly with employees, responding professionally to support requests and assisting colleagues during high-volume operational periods.

Qualifications and Experience:

1. Diploma or higher qualification in Information Technology, ICT Support, Networking, Computer Systems or a closely related discipline.
2. Minimum 1-year recent experience in an ICT customer support, help-desk or technical support environment.
3. At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above]

Butcher (ANZSCO: 351211 - Butcher or Smallgoods Maker)

Full-time / Permanent

$80,000 – $85,000 (higher salary will be considered commensurate to qualifications and experience)

Duties and Responsibilities:

1. Prepare and contribute to gourmet butcher recipe development including value-added and ready-to-cook product lines such as marinated cuts, stuffed roasts, house-made sausages and specialty trims.
2. Demonstrate strong knowledge of supermarket and retail cut specifications ensuring consistency in portion control, trimming standards, product presentation and yield optimisation across wholesale supply.
3. Develop and execute value-added meat preparations designed to enhance product range, customer appeal and overall profitability within commercial distribution channels.
4. Select, bone, trim and portion carcasses in accordance with wholesale production requirements and established company quality standards.
5. Maintain strict compliance with food safety legislation, HACCP principles and cold-chain handling requirements during all preparation activities.
6. Maintain a clean, organised and structured work environment reflecting professional butchery and commercial production standards at all times.
7. Display exceptional attention to detail in trimming, portioning, labelling and packaging to ensure accuracy and presentation consistency.
8. Monitor stock levels, manage product rotation and minimise waste through effective yield control practices.
9. Demonstrate diligence and strong observational skills to identify quality defects, spoilage risks or inconsistencies in product specifications.
10. Work in a disciplined and structured manner following documented production systems, operational procedures and workplace safety protocols.
11. Contribute positively to team culture by supporting colleagues during high-volume production and meeting strict delivery schedules.
12. Assist in promoting products through professional presentation initiatives including showcasing specialty cuts and seasonal value-added items when required.

Qualifications and Experience:

1. Certificate III in Meat Processing or equivalent qualification.
2. Minimum 1-year recent experience in commercial butchery or processing environment.
3. Strong knowledge of food safety and meat handling regulations.

Heavy Rigid Truck Driver (ANZSCO: 733111 - Truck Driver (General))

Full-time / Permanent

$80,000 – $85,000 (higher salary will be considered commensurate to qualifications and experience)

Duties and Responsibilities:

1. Drive Heavy Rigid trucks and trailers transporting fresh food products across Western Australia.
2. Operate vehicles in accordance with fatigue management and heavy vehicle compliance regulations.
3. Transport temperature-sensitive food products requiring strict just-in-time delivery schedules.
4. Conduct daily pre-trip and post-trip vehicle inspections and record defects accurately.
5. Load and unload cargo safely while ensuring product integrity is maintained.
6. Secure loads using straps, chains and approved restraint systems correctly.
7. Maintain accurate logbooks and delivery documentation in compliance with regulations.
8. Report mechanical faults, safety concerns or incidents promptly to dispatch.
9. Plan and adjust delivery routes using maps and satellite tracking systems.
10. Maintain vehicle cleanliness and ensure equipment remains in safe working condition.

Qualifications and Experience:

1. AQF Certificate II or III preferred.
2. Valid Australian HR Licence.
3. Minimum 1-year recent heavy vehicle driving experience.
4. Fatigue Management Certificate required.
5. Ability to pass drug and alcohol testing and medical assessment.

Maintenance Planner (ANZSCO: 312911 - Maintenance Planner)

Full-time / Permanent

$90,000 – $100,000 (higher salary will be considered commensurate to qualifications and experience)

Duties and Responsibilities:

1. Analyse fleet and processing equipment performance to determine servicing requirements.
2. Develop preventative maintenance schedules for refrigerated vehicles and plant machinery.
3. Prepare detailed maintenance work plans supporting uninterrupted food distribution operations.
4. Estimate labour, materials and downtime requirements for scheduled maintenance activities.
5. Coordinate repairs with workshop staff to minimise operational disruption.
6. Maintain maintenance records ensuring compliance with transport and safety regulations.
7. Monitor statutory inspection schedules for heavy vehicles and refrigeration units.
8. Review breakdown reports and implement corrective maintenance strategies.
9. Assist management in forecasting maintenance budgets and capital replacement needs.
10. Ensure maintenance planning supports continuous cold-chain integrity across fleet assets.

Qualifications and Experience:

1. Relevant Diploma or Associate Degree in Engineering or Mechanical discipline.
2. Minimum 1-year experience in fleet or industrial maintenance planning.
3. Strong understanding of heavy vehicle and equipment compliance requirements.

Customer Service Manager (ANZSCO: 149212 - Customer Service Manager)

Full-time / Permanent

$85,000 – $100,000 (higher salary will be considered commensurate to qualifications and experience)

Duties and Responsibilities:

1. Plan and coordinate customer service operations supporting wholesale food clients.
2. Develop service policies aligned with delivery performance and contract obligations.
3. Monitor service standards ensuring timely resolution of client distribution concerns.
4. Analyse order accuracy and delivery performance data to improve service efficiency.
5. Supervise customer service staff managing wholesale account enquiries and scheduling issues.
6. Coordinate closely with transport operations to resolve supply chain disruptions.
7. Establish service benchmarks and monitor performance against key operational metrics.
8. Prepare management reports detailing customer satisfaction and service improvement initiatives.
9. Maintain compliance with company procedures and consumer protection obligations.
10. Strengthen client relationships supporting retention and expansion of supply agreements.

Qualifications and Experience:

1. Relevant Diploma or Bachelor qualification in Business or Management.
2. Minimum 1-year supervisory experience in logistics or wholesale service environment.
3. Strong communication and operational coordination capability required.

Accountant (ANZSCO: 221111 - Accountant (General))

Full-time / Permanent

$80,000 – $85,000 (higher salary will be considered commensurate to qualifications and experience)

Duties and Responsibilities:

1. Prepare financial statements supporting wholesale and transport operational divisions.
2. Analyse revenue streams and operating costs across distribution activities.
3. Develop budgets and cash flow forecasts aligned with fleet and production planning.
4. Prepare BAS, GST and taxation documentation ensuring regulatory compliance.
5. Examine financial records to ensure accuracy and statutory reporting requirements.
6. Advise directors on cost control strategies within logistics and processing operations.
7. Maintain accounting systems recording inventory, fleet and operational expenditures.
8. Conduct financial reconciliations and investigate discrepancies in trading results.
9. Assist with external audit processes and regulatory financial reporting obligations.
10. Provide financial analysis supporting strategic expansion and operational investment decisions.

Qualifications and Experience:

1. Bachelor’s degree in accounting or related discipline required.
2. Minimum 1-year relevant accounting experience preferred.
3. CPA or CA qualification or working towards highly regarded.
4. Strong knowledge of Australian taxation law and reporting standards.

Retail Buyer (ANZSCO: 639211 – Retail Buyer)

Full-time/Permanent

$80,000 - $85,000 (salary will be commensurate to qualifications and experience)

Duties and Responsibilities

1. Analyse historical sales data and seasonal buying patterns to forecast demand across fruit, vegetable and meat product categories.
2. Monitor wholesale market trends, grower supply conditions and competitor pricing to inform procurement strategies.
3. Source new suppliers including growers, produce markets and meat processors to ensure supply continuity and competitive pricing.
4. Liaise with existing suppliers and negotiate pricing, supply contracts, delivery schedules and trading terms.
5. Manage stock levels using inventory management systems, establishing reorder points and optimal stock holding levels.
6. Recommend promotional pricing, clearance strategies and adjusted purchasing volumes to control stock turnover and minimise spoilage.
7. Review key performance indicators including gross margins, stock turnover ratios, wastage levels and discount performance.
8. Participate in seasonal promotions and coordinate purchasing decisions with marketing campaigns and sales initiatives.
9. Collaborate with warehouse management to optimise product flow and storage allocation for high-volume lines.
10. Monitor competitor activities including catalogues, digital advertising and wholesale price movements.
11. Prepare purchasing reports, sales forecasts and budget projections for senior management review.
12. Maintain strong professional relationships with suppliers, transport providers and key stakeholders within the supply chain.

Qualifications and Experience:

1. Relevant AQF Cert III including 2 years of on-the-job experience or Cert IV
2. A minimum of 3 years of relevant experience may replace the requirement of having a qualification.
3. Applicants with qualifications must demonstrate 1 years of relevant experience

Procurement Manager (ANZSCO: 133612 - Procurement Manager)

Full-time / Permanent

$100,000 – $110,000 per annum (higher salary will be considered commensurate to qualifications and experience)

Duties and Responsibilities:

1. Develop, implement and continuously refine procurement strategies aligned with Pezzano Enterprises’ wholesale food distribution and logistics operations.
2. Source, assess and appoint reliable suppliers including growers, meat processors, FMCG wholesalers and transport service providers to ensure continuity of supply.
3. Negotiate supply contracts and commercial agreements to secure competitive pricing, favourable credit terms, quality standards and delivery schedules.
4. Review and manage existing supplier agreements to ensure ongoing commercial viability, compliance with food safety standards and performance benchmarks.
5. Establish and maintain strong long-term relationships with key suppliers and service providers to support stable and scalable operations.
6. Approve purchase orders and oversee procurement workflows to ensure timely acquisition and delivery of goods and services.
7. Conduct risk assessments on supplier contracts, pricing fluctuations and supply chain disruptions to minimise operational exposure.
8. Monitor procurement budgets, track expenditure and implement cost-control measures to maintain margin targets.
9. Oversee procurement and inventory systems to track stock levels, shipments, supplier performance metrics and lead times.
10. Analyse market trends, seasonal supply conditions and pricing movements within the fresh produce and meat sectors to inform purchasing decisions.
11. Prepare comprehensive procurement reports detailing expenditure analysis, supplier performance reviews and cost-efficiency outcomes for senior management.
12. Collaborate with warehouse, logistics and sales teams to align procurement activities with demand forecasts and operational requirements.

Qualifications and Experience:

1. Bachelor’s degree or higher qualification in Business, Management, Leadership or related discipline required.
2. Minimum 1-year relevant procurement or supply chain management experience essential.
3. Strong negotiation, analytical and stakeholder management skills required.