Community Manager
Full-time · Mid-Senior level
When it comes to communities, The Alliance is leading the way. Product marketing, sales enablement, product-led growth, AI, customer success, CMOs, you name it, we’re home to thriving communities for them all.
With 70,000+ professionals part of our communities and a never-ending supply of content, courses, events, and memberships, we need a career-hungry Community Manager to join the team and drive growth, foster engagement and create unmissable member experiences.
You’ll directly manage one of our community brands, produce exclusive member events and participate in advocacy engagement activities. Most importantly, you’ll help delight our community members and engage new ones.
Sound like you?
What the job involves:
Competitive Salary
Enhanced paid holiday:
Life Insurance: (4 x salary)
Wellbeing:
With 70,000+ professionals part of our communities and a never-ending supply of content, courses, events, and memberships, we need a career-hungry Community Manager to join the team and drive growth, foster engagement and create unmissable member experiences.
You’ll directly manage one of our community brands, produce exclusive member events and participate in advocacy engagement activities. Most importantly, you’ll help delight our community members and engage new ones.
Sound like you?
What the job involves:
- Managing and overseeing the day-to-day engagement and growth for one of our community brands
- Develop and scale our community strategy by generating engagement initiatives, programs, and events
- Curating and hosting a compelling calendar of member events and experiences including shaping the event content focus, format and cadence, ensuring we deliver great experiences & engagement every time.
- Conceptualising and executing on new member engagement initiatives eg podcasts, webinar series, workshops and discussion groups
- Responding to community conversations, introducing and engaging with new members, and sparking discussions of your own.
- Fostering and nurturing key relationships with members to drive loyalty, engagement, and retention.
- Sourcing and securing speakers, ambassadors and moderators and empower them to lead events and initiatives with our community
- Contributing to content-led promotion, including video and social media
- Be the internal voice of the community bringing forward new ideas and initiatives based on the feedback and trends you uncover within the community.
- Competitive Intelligence and research to identify new opportunities for member engagement and growth
- Cross-collaboration with content, marketing, events, sales, and customer success to ensure we’re tactically leveraging our community to meet team and org-wide goals.
- Staying up-to-date with community-led trends, bringing them forward, and continually contributing to and shaping the strategy of our communities.
- Highly organised - you’ll be juggling several ongoing projects week in, week out. With each connected to paying customers, accuracy and professionalism are essential.
- Creating events and experiences our members can’t afford to miss is challenge that excites you
- Comfortable owning your own workload and confident holding other people accountable to their deadlines
- Strong communicator - from your colleagues to customers to our speakers and ambassadors, you’ll be working very closely with lots of people.
- Team player - success doesn’t happen in a vacuum, we need everyone in the org to be rallied around the same goals and helping each other out to achieve them
- Being a startup, things here move quickly. You’ll be thrown last-minute curveballs and will need to be adaptable. We enjoy it. We need you to, too
- Tech-savvy - we lean on lots of different apps and while we’ll obviously onboard you on each, we’re looking for a quick learner who can show us a thing or two, too!
- Creative problem-solver - we know things don’t always run without a hitch, and processes can be improved. We’re looking for someone who can think on their feet, solve problems, and identify opportunities
- Excellent written and verbal communication skills. Confidence to speak publicly
- Proactive - we don’t wait for things to happen, we make them happen
- Creative & curious - to be the best community, we need to be continually experimenting with new ideas so we can achieve truly different results.
- Community management and event experience (desirable)
- Experience building and growing B2B communities (desirable)
- Experience and interest in facilitating connections and moderating conversations in a social online community (desirable)
Competitive Salary
Enhanced paid holiday:
- (34 days including UK Bank holidays and a day off on your birthday)
Life Insurance: (4 x salary)
Wellbeing:
- On-demand therapy, coaching & mental fitness via Oliva
- Heavily subsidised gym membership via Gympass
- Cycle to work & Workplace Nursery schemes
- Early bird or night owl? Our flexible hours policy allows you to structure your work for when your most productive
- Your Flex allowance is to spend on anything that makes you happy use it for things like healthy food, streaming services, uber or beauty treatments! Your choice.
- £600 annually in year 1 scaling to over £1,980+ annually based on the length of service
- Personal L&D budget £500 annually in year 1 scaling to £3000+ annually based on length of service
- We offer 1 additional paid day per quarter for you to dedicate to either L&D or Charity/ Volunteer activities
- Laptop, screen, mouse, keyboard. We got you covered.
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